Delivery typically takes 2-5 business days depending on your location. Lagos and major cities: 2-3 days. Other locations: 3-5 days. You'll receive a tracking number once your order ships.

Shipping costs are calculated based on your delivery location and order weight. The shipping fee will be displayed at checkout before you confirm your order. We offer free shipping on orders above ₦50,000.

Currently, we only deliver within Nigeria. However, we're working on expanding our delivery network to other African countries in the near future.

Our delivery partner will call you to confirm delivery. If you're not available, they will reschedule. For security, we recommend providing a delivery address where someone can receive the package during business hours.

We offer a 7-day return policy for defective or damaged products. To be eligible for a return, the item must be unused and in the same condition as received, with all original packaging and accessories.

To return an item, contact our customer support team with your order number and reason for return. We'll guide you through the return process and provide return instructions and a return address.

Once your return is received and inspected, we'll process your refund within 3-5 business days. The refund will be credited to your original payment method. You'll receive a confirmation email once the refund is processed.

Yes, exchanges are available for defective items. We'll replace the item with the same product (subject to availability). If the product is out of stock, we'll offer a refund or store credit instead.

Yes, all our products are 100% authentic and sourced from authorized distributors. We guarantee the authenticity of every product sold on our platform and provide original warranties where applicable.

Warranty varies by product and manufacturer. Most phones and laptops come with a 1-year manufacturer warranty. Accessories typically have a 6-month warranty. Specific warranty details are listed on each product page.

If you receive a damaged or defective product, please contact us immediately within 48 hours of delivery. Take photos of the damage and include them in your email. We'll arrange for a replacement or refund.

Yes, we offer free tech support on all products we sell. Our team can help you with setup, troubleshooting, and basic usage questions. Contact us via email or phone for assistance.

Creating an account is easy! Click on the "Register" button at the top of the page, fill in your details, and verify your email. You can also sign up with Google for a faster registration process.

Click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to reset your password securely.

Log in to your account and go to your dashboard. Click on "Profile Settings" to update your personal information, phone number, and delivery address. Don't forget to save your changes.

Yes, your personal information is protected with SSL encryption (HTTPS). We never share your data with third parties without your consent. Review our Privacy Policy for more details on how we handle your data.

You can reach our customer support team via email at info@as-ahmad.com or by phone at +2348103880408. We're available Monday to Friday, 9 AM to 6 PM WAT.

Yes, we offer special discounts for bulk purchases (5+ units). Please contact our sales team for a quote. We provide competitive pricing for businesses, schools, and organizations.

Each product page displays the current stock status. "In Stock" means the item is available immediately. "Out of Stock" means we're currently out of stock, but you can contact us for availability updates.

We strive to offer competitive prices. If you find a lower price on the same authentic product from a authorized retailer, we'll do our best to match it. Contact us with proof of the lower price.